Launches over 50 exclusive service centres
India, October 20, 2015: With the dazzling array of lights and carnival setting all around, Diwali frenzy is in the air. While everyone is busy searching for the best gifting option for their loved ones, Lenovo (HKSE: 992) (ADR: LNVGY) is preparing to unveil its Big Diwali play for its customers this year.
Aiming for an exceptional ‘service delivery experience’ for its smartphones customers, Lenovo in partnership with Motorola is going to launch its Exclusive Service Centers (ESCs) across the country. To add to the spirit of merriment this festive-season, Lenovo is looking to take smartphones consumer service to an all new level in India with the launch of more than 50 ESCs across 40 cities by Diwali this year and more than 100 such centers by the middle of next year.
Currently, Lenovo has more than 350 service centers spread across India that cater to a fast-expanding smartphones customer base. More than 100 Service Centers covering almost 80% of call volume are enabled with Loaner units to offer stand-by devices to the customers. Over 200 Service Centers covering almost 90% of call volume are enabled with Spares Minimum stock level (MSL) to offer faster repair Turn Around Time.
Speaking on the occasion, Mr. Sudhin Mathur, Director- Smartphones, Lenovo India said, “Our product line ups have mostly been customer demand based. In the past year, the growing customer response to our 4G portfolio has been very encouraging. We are now looking to offer our customers an improved service experience. We are enhancing some of our most popular smartphone devices with premium add-on features for Diwali.”
This years’ Diwali line-up has been exclusively designed for today’s feature demanding customer base. . The foremost amongst them is the A6000 Shot which is a powerful enhanced version of India’s top selling 4G smartphone series. The Lenovo A6000 Shot has an inbuilt 13MP rear camera, Snapdragon 410 Quad core processor and 2GB RAM. The 4G powered A6000Shot also becomes one of the first few smartphones in the world to offer a 360 degree surround sound experience with Dolby Atmos technology.
For the budget conscious is the power-packed A1000, Lenovo’s latest addition to its very successful A series in India. Powered by 1.3GHz Quad core processor with 1 GB RAM, 8 GB internal storage and Android Lollipop 5.0, A1000 offers great value to first time Smartphone users.
Diwali will also see a special edition of Lenovo’s in-demand K3Note. Limited quantities of K3 Note Music edition will be made available. Lenovo’s KillerNote now packs enough power to turn any carton box into a sound amplifier with the inclusion of world’s first AnyWoofer technology. Powerful features such as the 6752 OctaCore processor with 2GB RAM, 13.97 cm Full HD screen, 13MP rear camera with Omnivision sensor and dual LED flash, and 3000 mAh Li-ion battery. The special edition K3 Note Music is certain to win customers hearts again.