New Mozilla backed research reveals that Indians prefer quality net content over online freebies
- Mere reward points fail to nudge Indian users to choose online apps or content
- Users evaluate potential hidden costs in using such rewards
- Net savvy users refer apps to later convert monetary awards into data, talk time or e-commerce transactions
August 1, San Francisco/ New Delhi: New research backed by Mozilla, the makers of Firefox, and carried out by LIRNEasia, an Asia Pacific-based information and communication technology think tank, reveals that internet users in India are quite discerning and don’t always choose online services purely on the basis of freebies offered. Consequently, according to the report Cost-strained optimization: User perspectives on internet use in India by Gayani Hurulle and Helani Galpaya, merely the prospect of earning rewards does not appear to be attracting users in India towards certain applications or content. Moreover, when users don’t know the data allowance required to download such apps, they hypothesize as to whether the potential reward would exceed the cost.
In addition, technology savvy users are downloading the promoted apps and referring friends purely to earn monetary rewards, which they convert to talk time or data or e-commerce transactions. However, limitations may arise as users have to refer friends in order to earn rewards and most ‘pyramid-like’ reference systems have a limited shelf-life before eventually collapsing.
“We worried that rewarding people for the use of apps would have a ‘tunneling effect’, where users don’t explore the wider internet,” said Helani Galpaya, CEO of LIRNEasia. “But such fears are premature in India, where we see diverse content being accessed even by users of these apps.”
“While TRAI (Telecom Regulatory Authority of India) has ruled that zero rating is too harmful to consumers and competition to be allowed, there’s still a need to find alternative ways of connecting the unconnected. From this research, it doesn’t look like earned reward applications will be the answer,” saidJochai Ben-Avie, Senior Global Policy Manager, Mozilla. “We believe users want and deserve equal rating solutions, which are free of discrimination, gatekeepers, and pay-to-play schemes.”
Respondents not using the internet cited unaffordability and the lack of digital skills amongst the reasons for not being online. Reliance Jio, which offered free 4G data during the period of fieldwork, served as a counterpoint to zero-rated offers, which subsidized specific content. Many of those who owned a Jio SIM were already online, and used it as a secondary SIM to enhance their user experience. Some were not able to capitalize on the availability of free data via Jio, due to difficulties in affording a 4G-compatible device.
This highlights the sequential nature of the challenge of affordability, whereby the problem of cost of data becomes relevant only once an individual is able to purchase a device. Provision of free data alone, thus, may not be the magic bullet. Increased efforts to make devices affordable and impart digital skills may be needed to enhance internet use.
The research also reflected other studies that show a global shift away from Facebook-use among younger users.
As part of the research, elaborate and often insightful discussions were held in December, 2016 with people from diverse social backgrounds in five locations in and around New Delhi at Sriniwasipuri, Rajouri Garden, Chattarpur, Keshav Puram and Shakarpur for this research.
Earned reward apps require consumers to download applications or engage in an activity to gain rewards. They gained prominence after the Indian telecom regulator TRAI prevented service providers from “offering or charging discriminatory tariffs for data services on the basis of content.”
The Mozilla supported study was primarily conducted to understand how Indians use the internet when data is subsidized and when it is not.
In March this year, Mozilla had conferred the USD 125,000 (INR 82-lakh) ‘Equal Rating Innovation Challenge’ award on Mumbai-based Project Gram Marg for its unique affordable broadband initiative, as part of its own commitment to provide affordable internet to all.
Note to Editors:
For a copy of the report and more information, please visit:
In pursuance of our continued commitment to India, Mozilla will be delighted to share more information on the research and a copy of the report. Interviews with senior members of the research team comprising Gayani Hurulle, Research Manager, LIRNEasia and Jochai Ben-Avie, Senior Global Policy Manager, Mozilla, who can shed more light on this new study as well as the Equal Rating Innovation Challenge, can also be arranged on request.